Service
Senior operational support, exactly when you need it.
Many growing brands need experienced operational leadership before they can justify — or find — a full-time Operations Director. Lexan provides that leadership on a fractional or fully outsourced basis.
The problem
Problems this service solves
- —The founder is still managing every supplier and operational decision
- —The business needs experienced operational leadership but cannot yet justify a full-time hire
- —Operational mistakes are affecting customer experience and cash flow
- —There is no one senior enough to own operational problems end to end
- —The team needs structure, KPIs and routine, not just advice
Who it's for
Is this the right starting point?
Founders who are still the de facto Operations Director, businesses between £1 million and £30 million or more in turnover, and brands that want an experienced operator embedded in the business on a regular basis.
What's included
Detailed capabilities
Our process
How we approach it
Understand
We identify the commercial objective, operational challenge and immediate priorities.
Investigate
We assess suppliers, systems, costs, risks, data and existing processes.
Implement
We coordinate the people, partners and actions needed to deliver the solution.
Improve
We create the controls, visibility and routines needed to support continued growth.
Typical deliverables
What you walk away with
- —Regular, structured operational leadership time
- —A clear set of KPIs and reporting routines
- —Direct ownership of supplier, 3PL and retail relationships
- —A roadmap for building an internal operations function as you grow
Non-Alcoholic Drinks Brand
See how a similar challenge was approached in practice.
Read the case study →FAQs
Common questions
Yes, on a fractional basis — providing senior operational leadership on a regular schedule that fits your business.
Typically this involves a set number of days per week or month, combined with ongoing availability for operational decisions and problem-solving.
Yes. Many clients start with a specific project and move into fractional or outsourced support as the relationship develops.
This depends on scope and current commitments, but we aim to move quickly once we understand what's needed — get in touch to discuss timescales.